Care
In-home care
Embrace care, comfort and support in the place you already call home. Need a little help following a medical setback or a pre-existing health issue? Our In-home care services are tailored to support your independence and wellbeing. We’ll create a plan that fits your needs and routine.
Overview
Support that comes to you
Our in-home care services offer flexible support for older people in Australia who want to remain living in their own home for as long as possible. From help around the house to regular health check-ins, our dedicated team of registered nurses and carers is here to make daily life easier and more enjoyable – on your terms.
Industry update
Reforms to in-home care
Changes to in-home care will arrive from November 2025. Home Care Packages and Short-Term Restorative Care will be replaced by the new Support at Home program.
These changes have been designed to keep older people in Australia living in their homes longer through a more efficient, responsive and sustainable system.
In-home care services
What we offer
Everyone’s needs are different, that’s why a member of Sundale’s caring team will spend time with you to understand the support you require, so you stay happy and healthy in your home for longer.
Personal care (showering, grooming, dressing)
Transport to appointments, shops or social events
Companionship and social visits
Domestic assistance (cleaning, laundry, meal preparation)
Health and mobility support
Help for carers / Respite care
About us
Why Choose Sundale
At Sundale, our mission is to provide exceptional experiences and care that enables our communities to live their best lives with dignity, respect and choice. These values are shown in every interaction, from welcoming new customers and residents to supporting families and training staff.
Culturally safe and community-based care
Long-term, trusted relationships with families
Local teams who know and care about your community
Eligibility and funding
Understanding aged care eligibility
Navigating aged care can feel overwhelming, but it doesn’t have to be. We here to help you understand your support options and eligibility. Government funding may help cover care costs, so check your eligibility and learn about support pathways.
Check your eligibility
Find what support you may be entitled to with a quick check via the government’s My Aged Care platform.
Learn about funding options
Discover how aged care services are funded and what financial support is available to you.
Eligibility and funding
Getting started is easy
The next steps to accessing in-home care are easier than you may think.
Get assessed through My Aged Care (ACAT)
This assessment determines the level of care you’re eligible for and is a crucial first step.
Choose a provider (that’s us!)
Once you’ve received approval, you can nominate Sundale to deliver your care services.
Finalise your care plan and begin receiving services
We’ll work with you to tailor a support plan that meets your goals and lifestyle.
We’re here to guide you every step of the way and make the process feel simple and supportive.
Need help navigating the process?
Getting Started with Aged CareFrequently asked questions
Wondering how in-home care works? We’ve got you covered.
Getting support at home can raise a lot of questions. Whether you’re unsure what services are available, how funding works, or how to get started – these FAQs will give you greater clarity.
If you’re after more personalised advice, please get in touch with our team – we’re happy to help.
In-home care can include personal care, nursing support, help with cleaning, shopping, and meal prep, plus companionship and transport.
Start by contacting My Aged Care. They’ll arrange for an assessment to understand your needs and determine the support you’re eligible for.
Yes, they can be. These services are often part of your personalised care plan, depending on your preferences and funding level.
Costs vary based on the services you choose and the level of government funding you receive. Many people qualify for subsidies through My Aged Care
Absolutely. In-home care includes support to help you attend community events, visit friends, and stay socially active.
Yes, we welcome and respect people of all cultures, faiths, and backgrounds - diversity is part of who we are.