Getting started with aged care
New to aged care? You’re not alone.
Navigating the aged care system can feel daunting, but we’re here to help. This guide outlines what aged care is, who it’s for, and how to begin.
Care services
Find the right care for you or a loved one
Our care goes beyond clinical support. It’s about creating a lifestyle filled with warmth and connection.
In-home care
Support that helps you or a loved one remain comfortable, confident and independent at home.
Residential aged care
Supporting optimal health and wellbeing with fully accredited care.
"I’ve felt supported since day one. Sundale genuinely cares about its staff."
Government support
Funding eligibility
We understand that finances are a key consideration when choosing care, that’s where government funding may be available to help. To find out if you’re eligible for government-funded aged care, use My Aged Care’s eligibility checker.
Fees and funding
What will it cost?
Because everyone’s needs are different, the cost for your aged care support will depend on the type of care you receive. Once you know what type of care suits you best, you can find out how much it might cost you.
Admission process
5 steps for aged care
To determine the right type of care for you and the best level of support, you’ll need to go through a government-funded assessment via My Aged Care. Here’s an overview of what the journey will look like.
1
First enquiry
Check your eligibility for an assessment of aged care services with My Aged Care. You can do this online or by calling 1800 200 422. If you’d prefer to speak with us first, get in touch.
2
Assessment
If your application is successful, an ACAT (Aged Care Assessment Team) professional will visit your home to understand your needs. After your assessment, you’ll find out if you’re eligible for government funded services – and if so, which ones. To make this assessment as smooth as possible, you should prepare for your assessment.
3
Choose a provider
Once your needs have been assessed, and if you’re eligible for services; you can start engaging a care provider (like us!) to find the best support for your needs.
4
Finalise your care plan
We’ll work with you to create a personalised support plan, whether that’s through in-home care, or at one of our residential aged care communities.
5
Start receiving care
Once your support plan has been finalised, and fees or funding have been organised, you can start receiving care at home or prepare to move into a Sundale residence!